Shipping & Returns

Processing Time

Most display cases are built and packed within 2–4 business days of your order — each one is assembled by hand, so timing can vary slightly by size and finish. You'll get a shipping confirmation email with tracking as soon as your case leaves our shop in Boise, Idaho.

Domestic Shipping (U.S.)

Once shipped, orders typically arrive within 3–7 business days depending on your location. Shipping cost is calculated at checkout based on your address and the size of your order.

International Shipping

We ship to many countries outside the U.S. International delivery generally takes 7–14 business days after processing, though customs handling can occasionally add time that's outside our control.

Shipping cost is calculated at checkout, but any customs duties, taxes, or import fees charged by your country are separate and collected by the carrier on delivery — Proper Display isn't responsible for these charges. Because of this, international orders are final and not eligible for return.

Tracking & Delivery Issues

Once your order ships, we'll email you a tracking number. If a package is delayed, lost, or shows as delivered but hasn't arrived, contact us at hello@properdisplay.com and we'll do what we can to help — though once a carrier has taken possession of a package, or delivery has been confirmed, we can't guarantee its condition or location.

Returns (Domestic Orders)

If you change your mind, you have 14 days from the date of delivery to return an unused item in its original packaging for a refund. To start a return, email hello@properdisplay.com with your order number and we'll send you instructions.

Original shipping costs are non-refundable, and return shipping is the customer's responsibility unless the return is the result of our error. Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.

Damaged or Defective Items

Please inspect your case as soon as it arrives. If it arrived damaged or with a defect, contact us within 48 hours of delivery at hello@properdisplay.com with photos of the item and packaging, and we'll arrange a replacement or refund at no cost to you.

Custom Orders

Because custom display cases are built specifically to your dimensions and specifications, they're final sale and not eligible for return or exchange unless they arrive damaged or defective.